Frequent doubts

1. What is WiMAX?

   WiMAX (Worldwide Interoperability goes shorts goes Microwave Access) is a new technology for broadband wireless access. Through it you can make phone calls and navigate in the Internet, with easiness, safety and high-speed. To connect, in any covering are

2. Do I need to install an external antenna to receive the signal?

   Usually not. The devices Net One can catch the signal very well, even inside of the walls of your house or office (preferably close to a window). In the situations in that the signal is not the ideal, they will be appraised individually the possibility to

3. Are the Net One access devices equipped with Wi-Fi?

   Yes. The model BM 626 of Net One has Wi-Fi. That will be easy to connect all the P.C´s from your house and work without cables.

4. To connect me to the internet, should I have a phone line or cable?

   No! One of the great advantages of WiMAX is exactly it of being independent of phone lines and cables. It is enough to connect the access device to the one electric switch and plug it in your computer.

5. Can I use my Net Kuya in different places?

   Clear, you can use the service in the whole covering area Net One.

6. When will Net One net arrive in my city?

   Net One is growing quickly and any new area will be communicated with, at least, a month of antecedence.

7. What should I make if there is robbery or loss of my device?

   Go to a Net One store or call for Customer Service Support to request the blockade of the service. In this case it will be necessary to acquire another device.

8. What should I do if there is any defect or damage in my device?

   Go to a Net One store or call Customer Service Support to request the appropriate support and in case it is proven a problem in the device, this will be substituted.

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